Biography
Suzanne Brienza serves as Vice President of Customer Experience and Clean Energy at the Long Island Power Authority (LIPA), where she leads customer experience strategy and oversees end-to-end meter-to-cash operations. In this role, she advances clean energy priorities and customer-focused modernization efforts while improving affordability, reliability, and service for LIPA’s customers.
Suzanne has more than 17 years of experience in the electric utility sector and has held senior leadership roles at PSEG Long Island. During her tenure, she led major operational initiatives, including the deployment of Advanced Metering Infrastructure (AMI).
Earlier in her utility career, Suzanne held leadership roles at National Grid, where she led the Credit & Collections organization and strengthened customer operations and performance management practices.
Following her tenure at PSEG Long Island, Suzanne served as Senior Director of Customer Experience at Altice USA, where she led large-scale customer operations and delivered multimillion-dollar cost savings through process optimization and performance management.
Suzanne spent 12 years practicing law, leading teams and advising complex decision-making in high-accountability environments.
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